Information We Collect
When you contact Midehgold Ltd, place an order, make a payment or arrange delivery, we may collect information including:
- Your name;
- Telephone number;
- Email address;
- Billing address;
- Delivery address;
- Order details;
- Payment and transaction information;
- Delivery and tracking information;
- Purchase history;
- Return and refund information; and
- Messages or other communications between you and Midehgold Ltd.
How We Use Your Information
We may use your personal information to:
- Process orders;
- Manage pre-orders;
- Process payments and refunds;
- Arrange deliveries or collections;
- Contact you regarding your order;
- Provide customer support;
- Maintain business and accounting records;
- Prevent fraud;
- Handle complaints or disputes;
- Meet legal, accounting or regulatory requirements; and
- Send marketing messages where appropriate.
Sharing Your Information
Midehgold Ltd does not sell customers’ personal information.
Where necessary, we may share relevant information with:
- Banks and payment providers;
- Delivery companies and couriers;
- Accountants;
- Professional advisers;
- Website or IT providers;
- Fraud-prevention services; and
- Government, regulatory or law-enforcement authorities where required.
Only information reasonably necessary for the relevant purpose will be shared.
Marketing
From time to time, Midehgold Ltd may contact customers about:
- New jewellery;
- New stock;
- Pre-orders;
- Promotions;
- Offers; or
- Other Midehgold products and services.
Customers can ask us to stop sending marketing messages at any time.
This will not prevent us from contacting customers about an existing order, payment, delivery, return or refund.
Keeping Your Information
We will only keep customers’ personal information for as long as reasonably necessary for our business, accounting, legal and regulatory purposes.
When information is no longer required, reasonable steps will be taken to securely delete or dispose of it.
Protecting Your Information
Midehgold Ltd takes reasonable steps to keep customers’ personal information secure and to protect it against loss, misuse, unauthorised access or disclosure.
Your Personal Data Rights
Customers may have rights regarding their personal information, including the right to:
- Request access to information we hold about them;
- Ask for incorrect information to be corrected;
- Ask for certain information to be deleted;
- Object to certain uses of their information;
- Ask us to restrict certain uses of their information; and
- Withdraw consent where information is being used based on consent.
Customers who have concerns about how their personal information has been handled may contact Midehgold Ltd.
They may also contact the Information Commissioner’s Office (ICO).
Cookies
If our website uses cookies or similar technologies, information may be collected about how visitors use the website.
Where required, customers will be given appropriate choices regarding non-essential cookies.
Changes to This Policy
Midehgold Ltd may update this policy from time to time.
The latest version of the policy will show the date it was last updated.
Contact Us
If you have any questions regarding an order, return, refund, pre-order or your personal information, please contact:
Midehgold Ltd
Telephone / WhatsApp: +44 7366 740076
Address:
48 Dudding Road
Wolverhampton
WV4 5DN
United Kingdom
Email: support@midehgold.com
Website: www.midehgold.com
Your Consumer Rights
This policy does not affect any rights you may have under applicable consumer law.